In the course of my years in the labor force, I have stood alongside many I have considered professionals. Their talents and responsibilities have been as diverse as their names.
Recently, I was asked what separates a professional from a novice. Is it the money? Is it the education? Is it experience?
Personally, I believe it is attitude. An administrative professional can be recognized by the attitude displayed. It is evident in posture, speech, clothing, and product.
This does not mean that I believe administrative professionals should be required to attend finishing school, balance books on their heads, or take classes to erase a dialect. I believe an administrative professional has a confident posture, clear speech with a firm vocabulary, neat attire, and presents a quality product.
The administrative professional isn't defined by the office furniture, phone system, or number of staff supported. Corporate executive or the small business owner, this professional is dedicated to providing the best service possible, regardless of the size of the business.
This professional is a life-long learner. Skills and training may not come from the classroom but are oftentimes through self-education. The administrative professional learns of a new product, software or service and gladly shares that information.
Membership in the International Association of Administrative Professional(R) shows dedication to your profession, your Division, your Chapter and yourself. I am proud to be associated with professionals like these.
Robin A. Holstein CPS/CAP
President
WV Division
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